Welcome to our online booking system
All fields must be completed to log a service call.
A courier will be organised for system in warranty, 50Km from city metro.
Outside of this area or systems out of warranty, including physically damaged systems will need to be freighted to the service centre at your cost.
 

By hitting the AGREE & SUBMIT button below, your form will be submitted. IMPORTANT - PLEASE READ ALL BELOW

In order for our service center to arrange collection of your Toughbook/s the following must be adhered to.

1. Details for collection of Toughbook/s address is correct & complete.
2. Confirmation of delivery address is complete.
3. Terms and conditions* detailed below are read and agreed to by confirming so in reply to this email.

TERMS & CONDITIONS* - IMPORTANT INFORMATION BELOW - PLEASE READ

(i) The customer must respond be email as acceptance and understanding if these conditions prior to our service centre booking a courier to collect the Toughbook/s.
(ii) All equipment out of warranty, is the responsibility of the owner to ship back and pickup from the service centre, unless prior arrangements are made. Please contact our office for freight costs for return if required.
(iii) Non accepted quote fee is $120 + GST. If you are to proceed, this fee is calculated and absorbed into the labour charges.
(iv) Prior to shipping your Toughbook, ensure:-
        a.      Toughbook is packaged correctly in its original box. If the original box in not available, please ensure it is packaged safely. No responsibility will be taken for damaged goods incorrectly sent.
        b.      Before sending the Tough book to SterlingIT for repair,  it is the customer's responsibility to back up all data from the HDD, delete all sensitive and confidential Information and Data from the HDD.
        c.      If a problem is related to the HDD or the HDD has to be replaced, Panasonic / ASC ("Authorised Service Centre") will only reload the factory pre-installed software into the replacement HDD.
        d.      Panasonic or its ASC takes no responsibility for lose of Data, Information or Software from the HDD
        e.      NOTE: If a courier does not arrive within 24 hours from reply of email, please contact our office on 1300 132 463 to follow up courier company. Sterling IT and the ASC will organise couriers on your  behalf however cannot be held  responsible for couriers turning up late or not at all. We will however, do our best to ensure this does not happen.
        f.      Important Note: Quotes must be accepted within 2 weeks from date of quotation.  A warehouse fee of $50ex GST each month will be charged until completed, if no response to quotation , no payment or  goods collected. This excludes part shortages.
(v) Upon receiving your unit by courier, the repair will have a target timeframe of 2 business days** for completion of repair.  
        g.      Panasonic Service Centers will provide a 90 day warranty on work completed. This is limited to parts replaced and labour performed on the job. Accidental damage or misuse is excluded from this as well as any other faults.

PACKAGING GOODS READY FOR COLLECTION

 Please ensure that on the outside of the box, you have clearly written:

 REF# ( include your service number here (listed above))  

                PANASONIC SERVICE CENTRE
                UNIT 5, 62-66 Newton Road
                WETHERILL PARK NSW 2164

 **  We will endeavor to meet the turnaround time of 2 days, however this is dependent upon parts availability. Timeframe of targeting 2 business days is from the time the unit is receipted into our service centre.

 Note: Should the repair be deemed non warranty our service centre will contact you to discuss options. 

Regards
Panasonic Service Team
TEL: 1300 132 463

You will receive a reply email within 8 business hours with a Case Number to return your goods on.
When you receive this, please ensure the above Packaging instructions are followed.