Welcome to our online booking system
All fields must be completed to log a service call.

By hitting the AGREE & SUBMIT button you are agreeing to the terms and conditions, please ensure you have read and understood these prior to submitting the form.. IMPORTANT - PLEASE READ ALL BELOW

Your job will be logged with our Honeywell Service Team whom will reply with an email providing you with a RA number.

At this point you will need to organise the shipment of the product to our service centre (details in email).

TERMS & CONDITIONS* - IMPORTANT INFORMATION BELOW - PLEASE READ

1. Freight costs inward to the Honeywell Service Centre is borne by the customer/sender. Honeywell warranty does not cover this.
2. The customer / sender is responsible for organising the goods inward.
3. Proof of purchase must be supplied with the products being shipped in, unless prior authorisation has been received.
4. Standard turn around time is 10 days, this is part dependent.
5. The unit/s must be shipped to the service centre within 5 days from receiving the RA email. At this point the job will be closed and a new RA will need to be sought.
6. For any work deemed non warranty, a technician will contact you to discuss your options.
7. This warranty does not cover any HII product which is (i) improperly installed or used;(ii) damaged by accident or negligence, including failure to follow the proper maintenance, service, and
8. cleaning schedule; or (iii) damaged as a result of (A) modification or alteration by the purchaser or other party, (B) excessive voltage or current supplied to or drawn from the interface connections, (C) static electricity or electro-static discharge, (D) operation under conditions beyond the specified operating parameters, or (E) repair or service of the product by anyone other than HII or its authorized representatives.
9. It should be noted that for any non warranty work whereby a quotation has been requested the following will be applied: should the quote be rejected, a rejection charge will be applied at a billable of $40ex GST. This fee is payable prior to the goods being released for dispatch. Any freight back to the customer will be borne by the customer. Where the quote has been accepted no quote fee will be charged.
10. For all non warranty work, goods will not be authorised for dispatch until full payment has been made and cleared. All jobs are deemed COD unless prior arrangements have been made to apply for a commercial credit account with SterlingIT.
11. Goods not collected or dispatched within 4 weeks from date booked will attract a warehouse charge of $20ex GST per month. Goods will not be released until both service work and warehouse charges have been paid in full. This does not apply whereby SterlingIT are waiting on parts from Honeywell.
12. Freight charges for out of warranty return will apply. To obtain an accurate price of return, please contact our office.
    We are happy for you to arrange pickup locally or by your own courier company
    
13. Maximum liability is limited to the replacement cost of the product only.
14. Units received and tested as No Fault Found ("NFF") will incur a charge of $50ex GST (for Scanner) and $120ex GST (for PDA), this fee is for administration and testing time.
    

PLEASE ENSURE PRIOR SHIPPING YOUR GOODS TO THE SERVICE CENTRE, THAT THE FOLLOWING IS CLEARLY LABELLED.

HONEYWELL SERVICE CENTRE
REFERENCE / RA # : <supplied in return email>
UNIT 5, 62-66 Newton Road
WETHERILL PARK NSW 2164

Regards
Honeywell Service Team
TEL: 02 97333 791

When you receive this, please ensure the above Packaging instructions are followed.

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